FAQs
Q: Do your lights have a warranty?
A: Yes, we provide warranty service for all high-end lamps. Specific warranty periods and terms will depend on each product, please check the product page or warranty policy page for details.
Q: Can the lamps be customized or meet individual needs?
A: Yes, we provide services for customized lamps and personalized needs, depending on the product and your requirements. Please contact our customer support team and we will provide you with customization options, processes and fees.
Q: How to install and use the lamp?
A: We provide detailed installation and usage guides to help you install and use our high-end lighting fixtures correctly. You can find the guide in the product packaging or download it electronically on our website.
Q: Do our products come with adapters or converters to adapt to different voltage standards?
A: Yes, our products usually come with appropriate adapters or converters to ensure compatibility with different voltage standards. Please check the product page or contact the customer support team for more information.
Q: How to track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number. You can use this tracking number to track your order on the logistics partner’s website.
Q: How to handle returns and exchanges?
A: If you are not satisfied with the product you received, we provide return and exchange service. Please contact our customer support team within a certain period of time after receiving the goods to understand the specific procedures and requirements for returns and exchanges.
Q: How to deal with product damage or package damage during transportation?
A: If the product you receive is damaged during transportation, please contact us immediately and provide relevant photos and details. We will assist you in resolving the issue and provide an appropriate solution.
Q: How is our privacy and personal information security protected?
A: We value your privacy and the security of your personal information. We take appropriate steps to protect your personal information and comply with applicable privacy laws and regulations. Please review our Privacy Policy to learn more about how we process and protect your personal information.
Q: Do you offer international shipping worldwide?
A: Yes, we provide international shipping services worldwide. No matter where you are in the world, we work hard to get your order delivered safely.
Q: How long does it take for the product to be shipped?
A: Generally, we will process your order within a few working days after order confirmation and provide you with the tracking number after shipment. The specific delivery time depends on your destination and the services of your logistics partner.
Q: Are there any duties or other taxes involved in cross-border shopping?
A: Yes, cross-border shopping may involve duties and other taxes. The specific amount and payment method depend on the relevant regulations and policies of your country or region. We will do our best to provide accurate product values and necessary documentation for you to declare customs duties.
Q: How do I contact customer support if I have a problem with the product I received?
A: If you have any questions or need assistance with the product you received, you can contact our customer support team via email, online chat, or phone. Our support team will respond as soon as possible and provide a solution.
Q: Do you provide brand authorization and authenticity guarantee?
A: Yes, we cooperate with high-end lighting brands and are officially authorized to sell their products. We guarantee that the products we sell are authentic. If you have any questions about the authenticity of the product, please feel free to contact us.